Terms and Conditions

These General Contracting Conditions constitute the general regulation of the services provided by Docuklaud, based in Chile, for the contracting of any plan or any of the services provided by it.

The Docuklaud.com website, as well as all the content and services offered therein, are the exclusive property of Docuklaud, and are protected by the corresponding industrial and intellectual property rights, as well as by current regulations on industrial and intellectual property, trademarks and patents. Any reproduction, copy, distribution, transmission, alteration, modification or exploitation of the same not contemplated in this document is prohibited, except with the express authorization of the owner. The intellectual property rights of Docuklaud.com belong exclusively to Docuklaud. No access or use of the services and content made available to the user through this website may be interpreted in any case as an acquisition by the User of any right over the content contained therein.

Communications between the Client and Docuklaud will be maintained via email, since it is essential that everything is recorded in writing, for the sake of processes and clarity in them, for both parties. The Client will have the power to carry out the activities inherent to the task of monitoring the project - on its own behalf or through its representative - in order to know and verify compliance with the different phases of development, and its adjustment to the directives issued. Likewise, it will be your own obligation to provide the maximum, timely and efficient collaboration to your contractor when it is required as a condition for the advancement of the project and its results. If the client requests additional instances, as well as online meetings, these will have an associated cost per hour. The content and material required to provide customer service must be in the requested formats so that the different elements can be extracted without having to perform any process. In the case of text, it must necessarily be in a format that allows it to be handled (Word), so that it can be easily copied and pasted and not as a graphic element that requires typing, for inclusion on the website. All photographs must be delivered in digital format and not printed. The execution times of the service(s) are subject to the client delivering the materials in a timely manner and making the relevant corrections when Docuklaud requests it. If the client who hires the web services requests corrections that are not reasonable (such as: changing the base design that they themselves approved, once the project is finished) Docuklaud has every right to decide whether it is in a position to make them or not and if so, an additional price will be charged for them.

All services have a price or price range established in accordance with the characteristics of the work required and the development time invested in its achievement. These prices may be subject to adjustments to compensate for possible market changes, or be temporarily replaced by special/promotional prices. Docuklaud will prepare a proposal based on the request for the service(s) desired by the client. This proposal will quote the value of the investment, specify the payment methods and their validity. Payment of a percentage of the price or its entirety is considered as a sign of acceptance of the proposal including its Terms and Conditions. Once the client has paid for any of our services, the prices and validity of the proposal will be maintained for a maximum of 3 calendar months. After that period, if the client has not provided the necessary "signs of life" for the progress of the project (such as sending materials, selecting the design, responding to emails, etc.), regardless of the causes of their lack of communication, Docuklaud is within its legal rights to terminate the project with prior written notice to the client, and the client may not claim compensation of any kind. The validity of the proposal includes what the client initially contracted. If the client wants to make additions and/or changes to what was initially requested, these must be quoted separately.

For all services with monthly payments, the contract will begin on the date of contracting and its minimum term will be the one previously stipulated, automatically renewable on a monthly basis, unless either party communicates its decision not to renew it to the other. Such communication must be made in writing with read confirmation, at least 7 days prior to the automatic renewal of the contract.

Docuklaud uses hosting services from an external company. In this regard, Docuklaud is not responsible in the event of failures in the hosting server. However, it does commit to providing support in the event of service failures and contacting the hosting company to try to resolve the problem as soon as possible.

Docuklaud uses "cookies", which are small files installed on your computer that anonymously track your activity in order to show related advertising and services. These cookies are also used to count your visits to our website, the pages you visit and the time you spend on them. If you do not agree with this policy, please do not continue browsing our site. Browsing this website implies acceptance of our use of cookies.

Docuklaud reserves the right to immediately terminate or indefinitely suspend services to the client if an infringement or non-payment is committed, or if we find reasonable grounds to believe that our Terms and Conditions are being violated. In addition, Docuklaud reserves the right to discontinue services at our discretion if the client adopts a stance considered unacceptable.

Upon receipt of your order, the services will be performed in accordance with the terms applicable to those you contracted for. The nature of the services you purchased and the date of your purchase may have an impact on the speed of performance of the services and they will be deemed to have been successfully delivered to you when you commence use of them.

Upon receipt of your order, you will be assisted to begin your download immediately or you will receive an email from us with instructions to do so. Upon receipt of such assistance, the completion of the process will constitute delivery of the item(s) you purchased. If you receive the email indicated above, your receipt will constitute delivery by us of the material purchased by you. In the event that you are unable to download them or do not receive instructions to do so, you must contact us within 5 days from the date of your order. If you do not do so, such material will be deemed received, downloaded and delivered to you.

If you are not 100% satisfied with your purchase, you may return your order for a full refund or an exchange for another item or service. You may return or exchange your purchase within 120 days of the purchase date. Returned or exchanged items must be in the condition in which you received them.

As is public knowledge, some of the most important websites in the world have been hacked repeatedly: such as Facebook, the Pentagon website, the FBI, among others. In this sense, it is clear that absolutely all websites in the world are exposed to attacks by hackers, who regularly use them as a platform for cyber scams (phishing). Even though the hosting company takes the necessary security measures to protect your website, that does not guarantee in any way that it cannot be hacked. Hacks work just like viruses on computers. Even if you have the latest antivirus installed, that does not mean that you will not get more viruses on your computer. Hackers always find ways to launch them and get them past all security barriers. But clearly you are more exposed and vulnerable if you are not taking protective measures.

Docuklaud is not responsible and excludes any legal liability for damages of any kind that may arise from the use of the web services offered by the company.